Sales Policy for Zentasopic

Effective Date: January 4, 2025

At Zentasopic, we strive to ensure a seamless and transparent shopping experience for our customers. This Sales Policy outlines the terms and conditions governing all purchases made through our website. By placing an order with Zentasopic, you agree to the terms detailed in this policy.

Placing an Order

  1. Eligibility

    • To place an order, you must be at least 18 years old or have the permission of a legal guardian.
    • Orders must be placed via our official website, zentasopic.com.

  2. Order Process

    • Browse our product catalog and add desired items to your shopping cart.
    • Proceed to checkout to review your selections and provide accurate billing, shipping, and payment information.
    • Confirm your order by completing payment.

  3. Order Confirmation

    • Upon successful payment, you will receive an email confirmation with your order details.
    • If you do not receive this email, please check your spam/junk folder or contact customer support.

  4. Order Changes

    • You can request changes or cancellations within 24 hours of placing your order, provided it has not yet been processed for shipping.

Pricing and Promotions

  1. Pricing

    • All prices on our website are listed in U.S. dollars (USD) and are subject to applicable taxes and fees.
    • We reserve the right to adjust prices, offers, or promotions at any time without prior notice.

  2. Promotions and Discounts

    • Promotional offers and discounts are valid only during the specified promotional period.
    • Coupons or discount codes must be applied at checkout and cannot be retroactively applied to previous orders.

  3. Errors in Pricing

    • In the event of a pricing error, we reserve the right to cancel the order or adjust the price. You will be notified promptly if such an issue arises.

Payment Terms

  1. Accepted Payment Methods

    • We accept Credit/Debit Cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay.
    • Payment must be completed in full at the time of order placement.

  2. Payment Security

    • All payments are processed securely through encrypted gateways. Zentasopic does not store sensitive payment information.

  3. Declined Payments

    • If your payment is declined, please verify your payment details and try again. For further assistance, contact your bank or our customer support team.

Shipping and Delivery

  • Orders will be processed and shipped according to our Shipping Policy.
  • Delivery times and costs vary based on the selected shipping method.
  • Zentasopic is not responsible for delays caused by shipping carriers, weather conditions, or other external factors.

Returns and Refunds

If you are not satisfied with your purchase, you may return or exchange eligible items in accordance with our Return Policy.

  1. Refunds
    • Refunds will be issued to the original payment method after the returned item has been inspected and approved.
  2. Non-Returnable Items
    • Certain items, such as final sale products and gift cards, are not eligible for returns or refunds.

Product Availability

  1. Stock Availability

    • While we strive to maintain accurate inventory records, availability is not guaranteed until your order is confirmed.
    • If an item is out of stock, we will notify you promptly and provide options for substitution, backordering, or cancellation.

  2. Pre-Order Items

    • For pre-order items, estimated delivery times will be specified on the product page. Payment must be made in full at the time of pre-order.

Warranty and Liability

  1. Product Warranty

    • Zentasopic does not manufacture the products sold. Warranty terms vary by manufacturer and are detailed in the product description.

  2. Limitation of Liability

    • Zentasopic is not responsible for damages resulting from improper use of products. Our liability is limited to the purchase price of the item.

Disputes and Resolution

  1. Order Disputes

    • If you experience an issue with your order, contact our customer support team immediately.
    • We will work to resolve disputes in a timely and fair manner.

  2. Governing Law

    • All transactions are governed by the laws of the state of Michigan, without regard to its conflict of law principles.

Contact Us

If you have questions or concerns about this Sales Policy or your purchase, please contact us:

Thank you for choosing Zentasopic – we value your trust and look forward to serving you!