Return Policy for Zentasopic

Effective Date: January 4, 2025

At Zentasopic, we are committed to providing a satisfying shopping experience. However, if a product does not meet your expectations, we offer a clear and straightforward return process. This policy details the terms and conditions for returning or exchanging items, ensuring transparency and convenience for all our customers.

Eligibility for Returns

We accept returns for most items purchased from Zentasopic within 30 days of delivery. To be eligible for a return, the following conditions must be met:

  1. Product Condition

    • The item must be in its original condition: unused, unwashed, and free from damage caused by use.
    • All original tags, packaging, manuals, and accessories must be included.

  2. Proof of Purchase

    • A valid proof of purchase, such as the order confirmation email or receipt, is required for all returns.

  3. Exclusions
    Certain items are non-returnable for hygiene, customization, or clearance reasons. These include:

    • Gift cards.
    • Final sale or clearance items explicitly marked as non-returnable.
    • Customized or personalized products.
    • Items that show signs of misuse, alteration, or negligence.

Return Process

To ensure a smooth return process, please follow these steps:

Step 1: Contact Customer Support

  • Email us at info@zentasopic.com or call (734) 285-7267 to request a return authorization.
  • Include the following details in your request:
    • Order number.
    • The item(s) you wish to return.
    • Reason for the return (optional but helpful for improvement).
    • Photos of the product if it arrived defective or damaged.

Step 2: Package the Item

  • Securely pack the item in its original packaging to prevent damage during transit.
  • Include a copy of your proof of purchase and the return authorization email in the package.

Step 3: Ship the Item

  • Use a trackable shipping service to return the item to the address provided by our customer support team.
  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong or defective item shipped).
  • We strongly recommend retaining the tracking number until your refund or exchange is processed.

Refund Policy

Processing Time

  • Once we receive and inspect your returned item, we will process your refund within 7–10 business days.
  • Refunds will be issued to the original payment method. If this method is no longer available, store credit will be provided.

Refund Amount

  • The refund will cover the cost of the item, minus any applicable restocking fees (if stated at the time of purchase).
  • Original shipping fees are non-refundable unless the return is due to an error on our part.

Restocking Fees

  • A restocking fee of 10% may apply to certain returned items. This will be explicitly stated in the product description, if applicable.

Exchanges

If you need to exchange an item for a different size, color, or model:

  1. Contact customer support to verify availability.
  2. Follow the return process for the original item.
  3. Place a new order for the replacement item.

Note: Replacement items are subject to the same shipping timelines as standard orders.

Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or not what you ordered:

  1. Notify us within 48 hours of delivery.
  2. Provide the following details to info@zentasopic.com:
    • Photos of the damaged or incorrect item.
    • Photos of the packaging and shipping label.
  3. We will arrange for a replacement or refund, including shipping costs, at no additional charge to you.

Late or Missing Refunds

If you haven’t received your refund after the processing period:

  1. Check your bank or credit card statement, as processing times may vary.
  2. Contact your bank or credit card company for further clarification.
  3. If the issue persists, contact our customer support team at (734) 285-7267 or info@zentasopic.com for assistance.

Return Address

Unless otherwise directed by our customer support team, please send your returns to:

Zentasopic Returns Department
3506 12th St
Wyandotte, Michigan (MI), 48192

General Terms

  • Items returned without prior authorization may not be processed.
  • Zentasopic is not responsible for lost or stolen returns in transit. Ensure you use a trackable shipping service.
  • Returns and exchanges are subject to the terms outlined in this policy and any additional instructions provided during the return process.

Contact Us

For any questions or concerns about our Return Policy or your specific return request, please contact us:

Thank you for shopping with Zentasopic. Your satisfaction is our commitment, and we aim to make every purchase a positive experience!